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Welcome to BIZEVOL! - your specialized procurement platform
Welcome to BIZEVOL! - your specialized procurement platform

Frequent questions

Purchasing process

How to buy?
  1. Find your product using the multiple search options.
  2. Click the “Buy” button. The product will be saved in your shopping cart. You can continue with the process to finalize your purchase or, if you wish, you can continue browsing the page and add more products to your cart.
  3. To complete the purchase, click on the “Order with payment obligation” button.
  4. Choose the payment method you want: with your credit or debit card or transfer.
  5. Check that all fields are complete with the correct information: delivery address, payment method. Finally, click on the “Buy Now” button.
  6. Congratulations! You have successfully made your purchase. Your order has been registered in the system. Once your order is validated, you will receive an email with confirmation of your purchase.
How do I find the product I want?

In the search engine you can write the SKU code of the product; As you type, the search engine will give you some suggestions to help you find your product much faster. On the other hand, you can search for your product using the category tree.

How do I know if there are units available for the product I chose?

When the "Buy" button is enabled to click, it means that there are still units and your product will be immediately added to your shopping cart.

If there are no units available, a notice will appear on the product image with the legend “Product Out of Stock”, however, although you can request a quote upon request.

How can I contact the customer service team?

You can contact our customer support team by email at contacto@bizevol.com. Our contact information can also be found on our website.

Shipping

How long does shipping take?

Shipping times may vary depending on location and shipping method chosen. For more specific information on shipping times, please contact our customer service team at contacto@bizevol.com.

Can I track my order?

Once your order has been shipped, you can track your product by contacting our customer service team at contacto@bizevol.com.

Do you offer fast shipping?

We may offer expedited shipping options for select items. Availability and costs may vary. Contact our customer service team for more information at contacto@bizevol.com.

Do you offer free shipping?

We may offer free shipping promotions from time to time. Subscribe to our newsletter or follow us on social media to stay updated on our latest offers.

Do you offer international shipping?

Yes, we offer shipping to the following countries: CHILE, MEXICO, PERU, ECUADOR, NICARAGUA.

We will inform you of the new destinations that are added.

Modifications and returns

Can I change or cancel my order?

Yes, you can change or cancel your order as long as your order has not yet been confirmed by bizevol.com. After order confirmation, changes or cancellations are not accepted. Please contact our customer service team as soon as possible to request changes or cancellations at contacto@bizevol.com.

Can I return an item?

Items cannot be returned unless they have manufacturing defects.

Payments and refunds

What payment methods do you accept?

We accept various payment methods, including credit cards, debit cards and bank transfers. Available payment options will be displayed during checkout.

Do you offer any discounts?

We occasionally offer discounts and promotions. To stay up to date on our latest offers, subscribe to our newsletter or follow us on social media.

How can I apply a discount code to my order?

During checkout, there will be an option to enter a discount code. Simply enter the code and click "Apply" to apply the discount to your order.

Can I change the payment method after placing an order?

Once the payment has been processed, the payment method cannot be changed.

Can I change the shipping address after placing an order?

If your order has not yet been shipped, you may be able to change the shipping address. Please contact our customer service team as soon as possible to request the change at contacto@bizevol.com.

Are there additional fees or taxes?

The published prices are net and VAT will be added. The amounts will be shown when viewing your shopping cart.
In the case of imported products, customs duties and costs associated with importation will also apply.
Please see our website or contact our customer service team for more information.

How do I request a refund?

To request a refund, please contact our customer service team with your order details at contacto@bizevol.com. They will guide you through the refund process.

How long does it take to process a refund?

Refunds are usually processed within a set time period once the returned item is received. Exact processing time may vary. Please contact our customer support team for more information.

Warranty and Returns

What is your warranty policy?

Our warranty policy may vary depending on the product. Please see the product description or contact our customer service team at contacto@bizevol.com for specific warranty information.

How can I request an exchange or return of the product?

The exchange or return of products is governed by the Terms and Conditions policy published on our website.
To request an exchange or return of a product, please contact our customer service team contacto@bizevol.com with the details of your order and the reason for the return. They will guide you through the return process.

What should I do if my product is damaged during shipping?

If your product arrives damaged, please contact our customer service team immediately at contacto@bizevol.com. They will help you solve the problem.